Travelzoo admits their error and will refund us!

Two days after sending our angry letter, I received this email from Travelzoo:

Dear Ms. V,

We're sorry to hear that this deal did not work out for you. Given the circumstances, we can certainly accommodate your refund request. Given when your purchase was made, we will have to refund you with a check by USPS mail. Please respond back with your mailing address as well as your sister 's and we can process your refund. You should receive the check in the next 2 - 3 weeks.

If you have any further questions, please contact our Customer Service Center, at 1-888-636-0894 or email us at localdeals@travelzoo.com.

                                                                                        

We hope that you enjoy the deals to come!

Thank you,

M
Travelzoo Local Deals Support

RELATED POST:
Travelzoo stiffs us! (alternate title: Wish I went with Groupon instead) (10/19/11)

Travelzoo stiffs us! (alternate title: Wish I went with Groupon instead)

Update!: Travelzoo admits their error and will refund us! (10/26/11)

A letter I sent on Oct. 17:

Dear Travelzoo,

I am writing to insist that your company refund my sister and myself the amount we paid for the vouchers bought for a skydive from Skydive America California, $99 each. To refuse a refund is to renege on your own Terms and Conditions, explicitly stated on the voucher.

Here is a condensed version of my dealings with Travelzoo and Skydive America California: my sister and I purchased the aforementioned vouchers on or around April 5. About a month later we set a skydive appointment for Oct. 16. While this was a few days past the expiration date of Oct. 7, Skydive America California promised to honor the voucher because they had oversold the vouchers and had no weekend openings before then. On Oct. 10, under the impression they were still operating, I emailed Travelzoo to get a copy of the voucher so I could print it out. On Oct. 11, you sent the voucher, but I learned that day that Skydive America California had closed shop. I emailed you the same day to request a refund, and on Oct. 12 reached a representative at your office (Sherry, representative #XXXX), who denied me a refund. On Oct. 13, I received an email confirming this refusal.